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The Impact of Quality of Hospital Services on Patientís Satisfaction in Selected Hospitals of Punjab, India

Author Affiliations

  • 1Amity College of Nursing, Amity University, Gurgaon, Haryana, India
  • 2Kular College of Nursing, Ludhiana, Punjab, India

Res. J. Recent Sci., Volume 5, Issue (5), Pages 24-28, May,2 (2016)


In todayís competitive era in health sectors, the patientís satisfaction is the major issue for health care providers. Now a day, so many new hospitals are upcoming to compete with other hospitals. Therefore, in hospitals the patientís satisfaction is the best indicator of overall quality of services. The study was carried out to assess the impact of quality of health services of hospitals on patientís satisfaction. A descriptive research design with cross sectional survey approach was used to collect data from 50 patients at Guru Teg Bahadur Hospital, Ludhiana, Punjab in august 2015, and using convenient sampling method. Data were collected by using SERVQUAL scale and modified patientís satisfaction scale. Findings revealed that the quality of hospital services provided to the patients has a positive impact on patientís satisfaction. The better the quality of health care services in the hospitals the more the patients get satisfied. The paper presents the importance of measuring patientís satisfaction in planning health care policies.


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