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Academic library reference service: observations in researchers information behaviour and expectations in staff mediated search

Author Affiliations

  • 1Dept. of Educational Technology and Library Science, University of Uyo, Nigeria

Res. J. Library Sci., Volume 8, Issue (2), Pages 1-7, July,21 (2020)


Reference work in most libraries is known primarily for the provision of personalised and targeted information services. In academic libraries, reference and information services are relatively enormous and quite engaging. This paper discusses experiential involvements of the author in direct reference services at University of Uyo (UNIUYO) library, in Nigeria. Ways by which the library/ librarians support their users to meet varied research information needs across disciplines is discussed in this paper. Practical insights into professional guidance accorded a student/ researcher seeking information to actualise desired research goals and needs are also issues highlighted. This paper also examines the standpoint of several authors and their conceptual approach in this regard. The predisposition to falter in information search process ironically becomes a challenge even among advanced library users such as postgraduate students as noted too. This paper nonetheless opined that certain situations encountered via direct reference services, which often times seem time-consuming for the information seeker, can ultimately be redressed through electronic reference platform manoeuvred at the patrons disposal. The study therefore recommends for the sustenance of a continual user-oriented reference and information services for a worthwhile experience for researchers and other information patron.


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