A study to evaluate the level of satisfaction perceived by postnatal mothers about nursing care in postnatal wards at Rajiv Gandhi Women and Children Hospital, Puducherry

Abstract

Patient satisfaction has become one of the determinants of health care. This study determines the patients’ satisfaction level and their perception on the nursing care. This study evaluates the level of patients’ satisfaction and how it has influenced care decisions of the health care system. It identifies strengths and weaknesses within this health system. The sampling technique employed to select sample in this study was purposive sampling technique and it consisted of 30 postnatal mothers. The data was collected using a demographic proforma and JIPI’s postnatal satisfaction with nursing care questionnaire (JPSNQ) containing structured questionnaires. The questionnaire was classified under six domains namely orientation, information, communication, comfort and care, specific to postnatal care and value and preference of postnatal mothers with the total of 39 questions. Findings showed that 71.66 % of postnatal mothers were satisfied, 18.66% were moderately satisfied and 9.43% were minimally satisfied with the care provided by the nursing personnel. The findings of the study show that there is no association between education and level of satisfaction (P <0.05).Postnatal mothers were more satisfied in the area of comfort and care. The lowest satisfaction level was found in the area related to information and postnatal care. Therefore, there is an urgent need to change the quality of nursing care provided by the nursing professionals that is only possible through periodic evaluation of the same.