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E-governance initiatives in India challenges and resilience strategies

Author Affiliations

  • 1Department of Public Administration and Policy Studies, Central University of Kerala, India
  • 2Department of Public Administration and Policy Studies, Central University of Kerala, India

Int. Res. J. Social Sci., Volume 9, Issue (2), Pages 8-11, April,14 (2020)


E-government empowers citizens to interact and receive services from the central, state or local governments thought the day, whole week (Shailendra C. Jain and Sushil S. Sharma). According to Gartner, ′e-government involves the use of ICTs to support government operations and provide government services′. The establishment of National Informatics Center in the central government is a great leap in Indian e-governance sector. The early programs initiated in pilot bases in different parts of the country. The resilience to Indian context was the main challenge in the early years and the Indian bureaucratic institutional culture was not familiar to the sudden paradigm shift in the work culture. The implementation of the program was to strengthen the government service delivery. The rapidly transforming technologies have the capacity to create a changing wave across all the functioning areas of the government. The information communication technology creating a new opening in the government services delivery system for the well-being of the citizens. Digital technology is not just focused on any single arena it is the comprehensive approach to the inclusive developmnet (UN E-Government Survey 2018). The study elucidating the early establishment of e-governance institutions of India in the first phase establishment and their transformation since then based on the districts of Tiruvalluvar in TamilNadu (first e-district), Ramachandrapuram in Andra Pradesh (first e-Mandal) and Aymanam panchayat 15 ward in Kerala (first e- ward).


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