Womens Satisfaction from Services at a Delivery Hut: A Critique
- 1 Dept of Development Communication and Extension, Lady Irwin College-Delhi University INDIA
Int. Res. J. Social Sci., Volume 4, Issue (8), Pages 27-31, August,14 (2015)
Research evidence demonstrates the women’s satisfaction strongly influences her choice of place for delivery. It is with this background that the present study was carried out to understand the components of satisfaction and their association with women’s intention regarding the place of delivery. The aim of the study was to look at the three components of satisfaction, i.e. communication satisfaction, service satisfaction and experiential satisfaction against the backdrop of an innovative scheme of “Delivery Huts” that aimed to promote institutional delivery by addressing these components of satisfaction. Hence, the study assessed the efficacy of Delivery Huts as a model to promote safe motherhood. The research was carried out in the villages of Haryana and perceptions pertaining to satisfaction of 120 women in the age –group of 18-40 years were obtained using a pre-tested and validated satisfaction scale. The study found a significant correlation existed between the three components of satisfaction and the overall satisfaction. This highlights that overall satisfaction of an expectant mother was dependent on how she was treated at an interpersonal level, what kind of services were being provided at the Delivery Hut and finally how satisfying an experience at the Delivery Hut was.
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