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Doctors’ Emotional Awareness and Emotional Regulation and Patient Satisfaction: An Exploration

Author Affiliations

  • 1Maharaja Ranjit Singh College of Professional Sciences, Indore, MP, India

Res. J. Management Sci., Volume 5, Issue (9), Pages 17-23, September,6 (2016)

Abstract

Though medical technology has advanced to a great extent, however, the healing touch or relationship between the doctor and the patient has its importance in patient recovery. Some doctors seem more successful in building trust and satisfying relationship with their patients as compared to others. Emotional self- awareness and emotional regulation, two important facets of emotional intelligence competencies may account for this variation. While emotional awareness is an individual’s ability to recognize one’s own feelings and emotions and to distinguish among them; emotional regulation is the capacity to modulate these emotions and use this information to guide one\\\'s thoughts and intended behaviour. Majority of complaints about doctors relate to poor communication and behaviour, and not clinical competence. These emotional competencies can possibly fill this gap as an ability to read and manage patient’s emotions. It can improve communication and behavior which might enhance the patient-doctor relationship, resulting into increased level of patient satisfaction. The present paper empirically explores the relationship between doctor’s emotional awareness and regulation competencies and patient satisfaction as perceived by the patients with the help of correlation and regression analysis.

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