International E-publication: Publish Projects, Dissertation, Theses, Books, Souvenir, Conference Proceeding with ISBN.  International E-Bulletin: Information/News regarding: Academics and Research

Electronic Banking: An Emerging Way of Customer Services

    ,

Author Affiliations

  • 1 Punjab Technical University, Jalandhar,INDIA
  • 2 RIMT Institute of Engg. and Technology, Mandi Gobindgarh, INDIA

Res. J. Management Sci., Volume 3, Issue (4), Pages 1-4, April,6 (2014)

Abstract

The fast developments in the technology sector for last two decades enforce the banking sector to introduce E-Banking operation for the sustainable growth and expansion in the competitive environment. E-banking can improve a bank’s efficiency and competitiveness, so that existing and potential customers can benefit from a greater degree of convenience in effecting transactions. The objectives of this study are to view the emergence of E-Banking in the globalized as well as localize banking operation and also determine the customer’s perceptions about the online banking operation and the problems there from. To study the impact of E-Banking on the banking performance, a survey is conducted on the customers of a local bank. The analysis of the study states that the online banking is a demand of today’s customers, because it saves the cost and time for the settlement of their financial transactions. The major problem observed at end of the study is the lack of knowledge among the people about the use of Internet and computer, which ultimately hamper the growth of E-banking operation.

References

  1. Rajyadaksha Niranjan, Internet Banking is where”, Business World,3rd April, 42-45 (2002)
  2. Working Paper on Electronic Banking Asia Pacific University College of Technology and Innovation (UCTI) (2009)
  3. S. Okoro A., Impact of Electronic Banking Instruments on the Intermediation Efficiency of the Nigerian Economy, International Journal of Accounting Research,1(4), 19–27 (2013)
  4. Medyawati Henny and Ahsin Mabruri, Website Quality: Case Study on Local Government Bank and State Own Bank in Bekasi City, Procedia - Social and Behavioral Sciences, (2012)
  5. Agarwal R., Customers' perspectives regarding e-banking in an emerging economy, Journal of Retailing and Consumer Services(2009)
  6. Kamath K.V., HDFC, Annual Report, 2000-2001, HDFC Bank, 11-13 (2000)
  7. Kabrin, Territoriality and the Governance of Cyberspace, Journal of International Business Studies, 32(4), 687-704 (2001)
  8. Nsouli Saleh M. Nad Schaechter Andrea, Challenges of the E-Banking revolution, Finance and Development, 39(3), (2002)
  9. Kozark Y, Sylwester J., The role of information technology in the profit and cost efficiency improvements of the banking sectors, Journal of Academy of Business and Economics (2005)
  10. Bajwa K.S., The New face of Indian Banking, The Business India, 8, (2006)
  11. Uppal R.K., Customer Perception of E-Banking services of Indian banks: some survey evidence, The ICFAI journal of Bank Management (VolumeVII) (2008)
  12. Raghavan R.S., Perception of Indian Banks in 2020, The journal of Chartered Accountants(2006)
  13. www.HDFCbank.com(2014)
  14. www.soopertutorials.com(2014)
  15. www.ijsrp.org(2014)
  16. www.shvoong.com(2014)
  17. www.shodhganga.inflibnet.ac.in(2014)
  18. www.ru.ac.bd (2014)