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A New Quality Rating system for the Computer Workstation arrangements of the Information Technology Industries: A Six Sigma Model Approach

Author Affiliations

  • 1KG Hospital and Post Graduate Medical Institute, 18, Arts College Road, Coimbatore-641018, INDIA
  • 2Department of Management Studies, Madurai Kamaraj University, Madurai, INDIA

Res. J. Management Sci., Volume 2, Issue (7), Pages 15-21, July,6 (2013)


Objective: To study existing Computer Workstation arrangements prevailing in the Information Technology (IT) Industries in India and to provide an employee driven Quantitative Data-driven Quality rating system for the Computer workstation arrangements in the Indian IT setup. Study design: A descriptive study design was adopted to capture the existing Computer workstation arrangements as rated by the IT employees belonging to the Information Technology Industries in India. Materials and Methods: IT Professionals (N=120) belonging to the Programming and Software developmental division of the Information technology Industries located at two metropolitan cities in India were formed the population of this study. A Self-administered questionnaire was used to capture employee’s opinion on the computer workstation arrangements. A Six-Sigma Analytical tool using Poisson principle was employed to capture the level of Satisfaction of the employees about the various features of Computer Station arrangements. Results: The non-conformance rate per respondent (DPU) was calculated to find out the chance for the person to be totally satisfied with the existing computer workstation arrangements and the corresponding PPM (Parts per million defectives) was also determined using the Normal distribution table. The outcome of this study provided a Sigma rating for each component of the computer workstation and accordingly, a Six Level Quality rating system for the Human-Computer interface was developed. Conclusion: This study provided a Quantitative data-driven Quality rating system for the computer workstation arrangements prevailing in the Indian IT Set up. The study provided warning sign to the Policy planners and the Facility managers of Indian IT setup to take appropriate steps to provide better Physical working environment for the employees.


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