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Standard Operating Procedures for Standalone Hotels

Author Affiliations

  • 1 KCA and Aatreya Education Systems Pvt. Ltd., Dharwad, Karnataka State, INDIA

Res. J. Management Sci., Volume 2, Issue (7), Pages 1-9, July,6 (2013)

Abstract

Indian hospitality industry is a major service sector in India which includes tourism, food service and hotels. It is also the fastest growing industry not only in India but also in the world. The hotel industry is a mature industry marked by intense competition owing to its growing demand. Under this backdrop the stand alone hotels has to sustain and grow amidst of big hotel chains both nationally and internationally. Hence the standalone hotels has to follow a standard set of processes which ensures quality system as it provides the employees of the hotel the required information to do the job properly, and facilitate in maintaining the quality consistently and also assure integrity of the end result or service in order to compete and survive in the market. These standards may be set by developing and implementing a well written Standard Operating Procedures for all the hotel operations. Thus the paper tries to bring out a well developed Standard Operating Procedures which help the standalone hotels to maintain quality and accuracy in their operations which stands as the backbone of the hotels in mainstreaming their services and increase guest experience.

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