6th International Virtual Congress (IVC-2019) And Workshop.  International E-publication: Publish Projects, Dissertation, Theses, Books, Souvenir, Conference Proceeding with ISBN.  International E-Bulletin: Information/News regarding: Academics and Research

Systems Approach to Determine the Significance of the Critical Success Factors of a Knowledge Management System

Author Affiliations

  • 1Department of Humanities and Social Sciences, Manipal Institute of Technology, Manipal 576 104, Karnataka, INDIA
  • 2 Department of Finance and Economics, International Hospitality, Tourism and Business Management, Stenden University, QATAR

Res. J. Management Sci., Volume 1, Issue (1), Pages 28-36, August,6 (2012)

Abstract

Today’s organizations have realized the necessity to focus on their knowledge assets for ensuring sustainability in a globally challenging environment. This paper identifies the critical success factors (CSFs) of knowledge management (KM) in a typical IT industry and studies the influence of organizational culture, top management commitment and support, KM organization and process, KM tools and technology and KM metrics and incentives on knowledge management System (KMS) performance. The interdependence between CSFs are considered while developing a system dynamics (SD) model and the influence of the variables belonging to each factor are analysed separately in an attempt to identify the criticality of the factors for the survival of a knowledge management System (KMS), also in conjunction with the other success factors. The simulation results underscore the importance of all the factors under consideration. However, top management commitment and support and KM measurement and incentives turns out to be the most critical among the factors considered.

References

  1. Singh A., and Soltani E., Knowledge management practices in Indian information technology Companies, Total Quality Management, 21(2), 145–157 (2010)
  2. Shirazi A., Mortazavi S., and Azad N.P., Factors Affecting Employees’ Readiness for Knowledge Management, European J. of Economics, Finance and Administrative Sciences, 33, 167-177 (2011)
  3. Senge P.M., The Fifth Discipline: The Art And Practice of The Learning Organization, Doubleday: New York (1990)
  4. Rockart J.F., Chief executives define their own data needs,Harvard Business Review, 57(2), 81-93 (1979)
  5. Baldanza C., and Stankosky M.A., Knowledge Management: An evolutionary architecture toward enterprise engineering, Paper read at International Council on Systems Engineering (INCOSE), Mid-Atlantic regional conference(1999)
  6. Holsapple C.W. and Joshi K.D., An Investigation of Factors that Influence the Management of Knowledge in Organizations, J. of Strategic Information Systems, , 235-261 (2000)
  7. Jennex M.E. and Olfman L., Development recommendations for knowledge management/organizational memory systems”, Proceedings of the Information Systems Development Conference (2000)
  8. Yu S.H., Kim Y.G., and Kim M.Y., Linking Organizational Knowledge Management Drivers to Knowledge Management Performance: An Exploratory Study, 37th Hawaii International Conference on System Sciences, HICSS36, IEEE Computer Society (2004)
  9. Wong K.Y., Critical Success Factors for implementing knowledge management in small and medium enterprises, Ind. Manage. Data Sys., 105(3), 261-279 (2005)
  10. Yadav A. and Katiyar A., Corporate transformation through Leadership: Understanding Macro-Cultural Implications for Indian organizations, Res. J. Recent Sci.,1(ISC-2011) 253-258 (2012)
  11. Lehner F. and Haas N., Knowledge Management Success Factors – Proposal of an Empirical Research, Electronic J. of Knowledge Management, 8(1),79– 90 (2010)
  12. Ribière V. and Tuggle F.D., The role of organizational trust in knowledge management tools and technology use and success, International J. of Knowledge Management1(1), 67-85 (2005)
  13. Abbas M.T.S., Training Model for Business Performance Improvement: the Case of Iran, Res.J.Recent Sci., 1(7), 45-51 (2012)
  14. Cross R., and Baird L., Technology is not enough: Improving performance by building organizational memory, Sloan Management Review, 41(3), 41-54 (2000)
  15. Schwartz D.G., Encyclopedia of Knowledge Management, Idea Group, Hershey(2005)
  16. Raorane A.A., Kulkarni R.V., and Jiktar B.D., Association Rule – Extracting Knowledge Using Market Basket Analysis, Res.J.Recent Sci., 1(2), 19-27 (2012)
  17. Neeraj S., and Swati L.S., Overview of Non-redundant Association Rule Mining, Res.J.Recent Sci., 1(2), 108-112 (2012)
  18. Tiwana A., Knowledge Management Toolkit: Orchestrating IT, Strategy and Knowledge Platforms, Second Edition, Prentice Hall (2000)
  19. Redman T.C., The impact of poor data quality on the typical enterprise, Communications of the ACM, 41(2), 79-82 (1998)
  20. Ekbia H.R., and Hara N., Incentive Structures in Knowledge Management, In: D.G. Schwartz (ed.),Encyclopedia of Knowledge Management, Idea Group, Hershey(2005)
  21. Nasiripour A., Afshar K.M., and Izadi A., Effect of Different HRM Policies on Potential of employee Productivity, Res.J.Recent Sci., 1(6), 45-54 (2012)
  22. Sterman J.D., Business dynamics: systems thinking and modeling for a complex world, New York: Irwin-McGraw-Hill. (2000)
  23. Coyle R. G., Management System Dynamics, John Wiley and Sons, Chichester(1977)
  24. Giannanasi F., Lovett P. and Godwin A.N., “Enhancing confidence in discrete event simulations”, Computers in Industry, 44,141-157 (2001)
  25. Rodrigues L.L.R., Rao B. R. S. and Dharmaraj N., Validation of System Dynamics based Simulation Model: A Case Study, Indian J. of Systems Management,4, (2006)
  26. Singh R., Cultural Transformation Geniusys : Increasing momentum in change management strategies, International System Dynamics Conference, Oxford, UK(2004)
  27. Anantatmula V. , Knowledge Management Criteria, In : Stankosky, M. (ed.), Creating the Discipline of Knowledge Management, The Latest in University Research, Elsevier Butterworth–Heinemann (2005)
  28. Hendriks P.H.J., Organizational Structure, In: D.G. Schwartz (ed.), Encyclopedia of Knowledge Management, Idea Group, Hershey (2005)
  29. Hendriks P.H.J. and Sousa C.A.A., Motivation for Knowledge Work, In: D.G. Schwartz (ed.), Encyclopedia of Knowledge Management, Idea Group, Hershey,(2005)
  30. Park H., Knowledge Management Technology and Organization Culture, In: Stankosky,M. (ed.), Creating the Discipline of Knowledge Management, The Latest in University Research, Elsevier Butterworth–Heinemann(2005)